Shipping
Every order ships from our own warehouse in New York. Below are the current rates, delivery times and rules — no asterisks and no fine print.
Last updated: 1 August 2026
Order processing
Orders placed and paid for before 3:00pm New York time (ET) on a business day ship the same day. Orders placed after 3:00pm, or at weekends and on public holidays, ship the next business day.
We only dispatch a parcel once payment has been confirmed. If a payment fails, the order is held in our system for 48 hours and the items then return to general stock.
US shipping
| Method | Transit time | Cost |
|---|---|---|
| Standard (USPS Ground Advantage) | 2–5 business days | $9 · free on orders over $120 |
| Express (UPS 2nd Day Air) | 1–2 business days | $22 |
| Overnight (UPS Next Day Air) | Next business day | $38 |
| Showroom pickup (SoHo) | Ready in 2 hours | Free |
We deliver to all 50 states, plus Washington DC, Puerto Rico and APO/FPO addresses. APO/FPO addresses are standard shipping only, with transit times of up to 21 days.
International shipping
We ship to 34 countries. Transit times start from the moment the parcel is handed to the carrier and do not include time spent in customs.
| Region | Transit time | Cost |
|---|---|---|
| Canada | 5–9 business days | from $24 |
| European Union, United Kingdom | 7–12 business days | from $29 |
| Australia, New Zealand | 9–14 business days | from $34 |
| Other listed countries | 10–18 business days | from $39 |
The exact cost is calculated automatically at checkout, before you enter any payment details. The full country list appears in the dropdown at checkout; if yours isn't there, email [email protected] and we'll check whether we can ship to you.
Duties and taxes
For US orders: sales tax is calculated from your delivery address in line with state law and shown as a separate line in the basket before you confirm payment.
For international orders: import duties, VAT and customs fees are not included in the product or shipping price. They are paid by the recipient on delivery, at the rates set by their country. We cannot calculate these amounts in advance, and we do not understate the value on customs declarations.
If the recipient refuses to pay the duties and the parcel is returned to us, we refund the value of the goods minus the actual shipping costs in both directions.
Tracking
As soon as the parcel is handed to the carrier, we email a tracking number and link to the address on the order. Carrier tracking can take up to 24 hours to update after the first scan.
If no email arrives within two business days of placing your order, check your spam folder and then contact us with your order number in the format JUP-000000.
If something goes wrong
- The parcel is late. Email [email protected]. We'll open a trace with the carrier; carrier rules allow up to 10 business days for domestic traces and up to 30 for international ones.
- The parcel is lost. If the trace confirms the loss, we send a free replacement where stock allows, or refund the order in full including shipping.
- The item arrived damaged. Photograph the packaging and contents and send them to us within 7 days of delivery. We'll ship a replacement at our cost.
- Wrong address. If you spot a typo, contact us as soon as possible. We can change the address free of charge until the order is handed to the carrier.
Still have questions? Call +1 (212) 555-0142 (Mon–Fri 9:00am–6:00pm ET) or email [email protected]. See also Returns & exchanges.